The recent Coldplay concert ticket sale in Mumbai saw 13 million attempts for just 90,000 seats, leading to an immediate sell out and system crash, while fans expressed frustration on social media.
Despite implementing safeguards like ticket caps, BookMyShow faced police scrutiny over the ticketing fiasco, highlighting the high demand versus supply dilemma prevalent in India, especially among popular events.
In response to accusations of ticket fraud, BookMyShow clarified that their system malfunctioned due to overwhelming traffic, emphasizing that scalping and black market ticket sales are illegal in India.
As fans expressed anger over missed tickets, officials noted that complaints of wrongdoing were premature and set a concerning precedent in ticketing for massive events.
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