Keith Nolan, head of technology delivery at the Royal Ballet and Opera, discusses how the arts organization adapted to changes brought about by the Covid-19 pandemic. With 95% of tickets now purchased online, the need for robust IT infrastructure has become essential. Streaming content helped maintain community connections during lockdowns, and digital enhancements have turned the Royal Ballet and Opera into a lively public attraction. Nolan emphasizes that while IT support is behind-the-scenes, it is vital for both operations and engaging audiences through broadcasts.
Since the Covid period, about 95% of our tickets are actually bought online and when you're running a ticketing service, you need servers, infrastructure and cloud computing.
We felt that we needed to maintain a connection with our patrons and also with the country and the community that sits around dance and singing.
We have shops, we have restaurants, we're open to the public during the day and people can just come in and visit us.
There's a lot of IT infrastructure that sits around broadcasting to UK cinemas.
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