How tech disruptions - including those connected to AI - cost employers millions

"According to Ivanti's Digital Employee Experience Report, office workers experience an average of 3.6 tech interruptions and 2.7 security update disruptions each month - seemingly minor inconveniences that add up to considerable losses in productivity and lower employee engagement. Perhaps most alarming is how organizations are leaving employees to fend for themselves when it comes to new technology. Nearly half of office workers report being left to teach themselves how to use these new tools."

"Among companies that allow AI usage, just 40% have provided training, with another 24% planning to offer it. The implications extend far beyond productivity metrics. With 65% of workers reporting that frustrations with workplace tools negatively affect their mood and morale, tech experience is becoming a critical retention issue. The data reveals the stark reality: according to Ivanti's 2024 survey, nearly one in four IT professionals (23%) know a colleague who resigned due to workplace burnout."

"Nearly 2 in 3 office workers report that negative experiences with workplace tools and apps impact their mood, which can set off a domino effect throughout the organization, explains Brooke Johnson, chief legal counsel and senior vp of HR and security at Ivanti. This isn't just a matter of morale - unaddressed digital frustrations can lead directly to retention challenges."

Tech disruptions are costing companies with 2,000 or more employees nearly $4 million annually in lost productivity. Office workers average 3.6 tech interruptions and 2.7 security update disruptions each month, eroding engagement. While 92% of companies plan to increase AI investment, only 21% of office workers say AI significantly improves productivity. Nearly half of office workers are left to teach themselves new tools; among companies that allow AI, only 40% have provided training and 24% plan to. Sixty-five percent of workers report tool frustrations harming mood and morale, and 23% of IT professionals know colleagues who resigned due to burnout.

Read at Digiday