Despite the growth in unified communications-as-a-service (UCaaS), a Forrester report reveals that 72% of telecom decision-makers still feel reliant on multiple, non-integrated systems for communications. This indicates that while customers are adopting new technology, achieving a fully integrated UCaaS solution remains a challenge.
The typical pricing strategy in the UCaaS market heavily favors productivity app packages, pushing organizations to invest additional funds for essential add-ons and varied licenses, making the transition to an integrated system still complex.
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