The Covid-19 pandemic transformed work dynamics, with many anticipating a reduction in business travel. Sara Nelson of the Association of Flight Attendants predicted that increased virtual connectivity would drive a desire to travel more. After vaccines were rolled out, businesses rapidly returned to in-person operations and renewed expenses on travel, surpassing pre-pandemic spending. A 2024 report notes that global business travel accounted for $1.5 trillion. Airlines are responding by enhancing customer experiences through upgraded airport lounges and business-class amenities to cater to the newfound demand.
"The virtual meetings have connected people in a new way, but what we have seen in the travel industry is that the more people are connected by technology, the more they want to travel—because people naturally want to be together."
"Once vaccines became widely available and the threat subsided, company executives started calling workers back to the office in droves. They also began shelling out for those employees to get back into the air."
"Global business travel has now surpassed pre-pandemic levels and was estimated to account for $1.5 trillion in spending last year alone."
"Airlines now find themselves in an apparent arms race to offer the most glittering airport lounges and new business-class in-flight amenities."
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