The article discusses a frustrating experience at an urgent care facility plagued by technical failures. Despite being the only patient, the author encountered multiple hurdles, from a fruitless QR code appointment system to internet outages that forced staff to revert to outdated paper forms. This disruption extended to billing and prescription handling, illustrating how reliant healthcare facilities have become on technology. The issues culminated in a chaotic experience where efforts to obtain medical treatment and medication were hampered by system failures, emphasizing the potential vulnerabilities within healthcare delivery.
Today, I had to go to the urgent care. I was the only one there. They could have just taken my ID and insurance and had a practitioner see me. However, the only way to claim an appointment, even by walk-in, was by scanning a QR to register. Except that they were on the first floor of a big building, and mobile service wasn't great. So I went on their Wi-Fi, but their website was down. So they had to print out paper forms that they had done away with, except their Internet was also down. So they had me write my information on the back of some receipt paper and finally saw me.
But they couldn't bill my insurance because their system was down. And then they knew they had to send my prescription to Walgreens, but they couldn't because their system was down. So they called the closest Walgreens they could find for my prescription, but it was actually 30 minutes away because their system was down.
So I asked for a paper prescription order and went to the Walgreens next door, who had to contact a Walgreens 30 minutes away to get the prescription transferred because the system was down at the urgent care. But they couldn't verify the prescription being transferred because the system was down at the urgent care.
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