You Are Asking the Wrong Questions (About Reliability and SRE)
Briefly

You Are Asking the Wrong Questions (About Reliability and SRE)
"I'd like to beg you, dear Sir, as well as I can, to have patience with everything unresolved in your heart and to try to love the questions themselves as if they were locked rooms or books written in a very foreign language. Don't search for the answers, which could not be given to you now, because you would not be able to live them. The point is to live everything. Live the questions now. Perhaps then, someday far in the future, you will gradually, without even noticing it, live your way into the answer"
"The first one is, insult the audience, which is what I may have done with this title. I'm hoping that you understand that when I say that, I don't mean like you personally, I mean you collectively, and that I'm using these questions as a way of opening different doors for you. I'm hoping to have a conversation with you."
Begin public speaking with provocative prompts such as deliberately insulting the audience to open doors and encourage engagement. Treat questions as central and cultivate patience with unresolved issues. A quoted letter urges patience with everything unresolved in the heart and to love the questions as if they were locked rooms or foreign books, advising to live the questions now and gradually live into the answers. Present a short set of core questions, including whether a system is working reliably, and invite conversation and audience participation.
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