"The Old Way (Siloed Tools): The application team opens their APM tool. They see slow transaction times but no obvious errors in their code. They create a ticket for the infrastructure team. The infrastructure team checks their dashboards. Server CPU and memory look fine. They blame the network. The network team checks their monitoring tools. Bandwidth is normal, and latency is low. They declare, "It's not the network!" Hours, or even days, are lost in a painful cycle of finger-pointing while the business loses revenue."
"The New Way (Unified Platform): The on-call engineer gets the same alert and opens a single dashboard in a platform like New Relic. They immediately see three charts correlated on the same timeline. Application Performance (APM): The processPayment transaction trace shows extreme latency. Infrastructure Monitoring: The database host's CPU utilization is pegged at 100%. Network Observability: Flow data shows a massive, unexpected spike in traffic from a spe"
Data silos prevent teams from seeing the full system, causing long incident resolution cycles and finger-pointing. A unified observability platform correlates application traces, infrastructure metrics, and network flow data on a single timeline. Correlated views reveal root causes faster, such as slow transaction traces aligning with database CPU pegging and unexpected traffic spikes. Immediate cross-domain context enables rapid, collaborative problem-solving and reduces business impact from outages. Seeing the entire stack from application code to network packet on one pane of glass produces faster identification and remediation of complex incidents.
Read at New Relic
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