One of the first things we did with New Relic was set up alerts. It was a small lift that made a huge difference. We don't use email a lot, so the Slack integration is perfect. We have two dedicated Slack channels for alerts. The first channel tells us if something is failing, so we don't need to continually monitor what is happening. Whenever there's a failure, an alert pops up. Our second channel is dedicated to anomalies.
Dashboards give us an overview of the environments we work with, including how users are interacting with our app. We have a production and test environment and an additional environment for the data science projects covered via dashboards. This helps us iron out any code issues in our testing environment so we can troubleshoot any issues ahead of time. With New Relic, we can see the activity and experience of our users-conservation scientists around the world using our app to monitor and log endangered animal data-to understand the pains they're facing.
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