SAP faced a breakdown of trust with his members over SAP's choice to only introduce innovative features such as AI in S/4HANA - its most up-to-date ERP offering - in the cloud under the RISE with SAP and GROW with SAP schemes.
On-prem and hosted customers are unhappy, to put it mildly, with the statement from [CEO] Christian Klein stating that SAP will only be releasing new innovations in the cloud.
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