According to the company, problems began on November 17 at 1545 UTC, as some customers experienced 503 errors when attempting to access their files.
As of November 29, more storage was added - and will continue to be added - to, in the words of Rackspace, "restore the environment's health." The company said: "Engineers continue to recommend that customers retry upload and delete actions as needed as this is the only workaround currently available."
The embarrassing event is yet another reminder of the fallibility of cloud storage, although unlike the problems reported with Google Drive earlier this week, Rackspace has at least admitted that, yes, it isn't your imagination. Something has gone wrong.
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