"Great platforms deliver an intuitive experience by hiding complexity and appearing magical; they operate so seamlessly that users take them for granted and never need to think about the underlying infrastructure. Platform builders must balance the "three Ss" (stability, security, scalability) as non-negotiable requirements while maintaining an evergreen approach to continuous updates and patching. Success requires being opinionated about what to build and saying "no" frequently; it's better to do fewer things exceptionally well than many things poorly."
"Building resilient platforms requires understanding both the art and science of creating infrastructure that others depend on for critical applications. Drawing from over twenty years of experience building various platforms that support critical applications, this perspective applies to anyone who builds software consumed by others at scale, whether developing infrastructure platforms, software development platforms, messaging systems, or banking platforms. My journey into financial services began unexpectedly."
Great platforms create seemingly magical user experiences by hiding system complexity and operating so seamlessly users never consider the underlying infrastructure. Platform engineering must prioritize stability, security, and scalability while adopting evergreen practices for continuous updates and patching. Focus and opinionation improve outcomes; teams should say no to features that dilute excellence. Open source enables innovation, portability, and code visibility that accelerate platform development at scale. Building the right culture with empowered teams and diverse perspectives provides the foundation for resilient, high-quality products. Experience across sectors, including banking, emphasizes the critical importance of uptime and investment in underlying infrastructure.
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