islands of automation that operate independently of each other are major contributing factors to organizations failing to meet service level agreements (SLAs). The survey found that 98% of respondents encountered at least one automation issue, with 61% noting that SLA issues are a monthly occurrence. More than a third (35%) said these issues occur weekly. A full 88% indicated SLA breaches directly impacted customers in a significant way.
The survey also found nearly three-quarters (74%) lacked visibility across their data center and cloud environments, with an equal number lacking end-to-end visibility of their automated business processes. Only 28% possessed tools that could predict automation issues, and more than two-thirds (68%) were unable to model or predict whether a new or updated automation job would actually meet SLAs. A full 69% said they are unable to properly size automation workload resources, with 61% having no way to simulate automation workloads before implementation, the survey found.
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