"I once transitioned from a SaaS CTO role to become a business unit CIO at a Fortune 100 enterprise that aimed to bring startup development processes, technology, and culture into the organization. The executives recognized the importance of developing customer-facing applications, game-changing analytics capabilities, and more automated workflows. Let's just say my team and I did a lot of teaching on agile development and nimble architectures."
"Today, while many enterprises and businesses have robust software development and devops capabilities, SaaS companies have developed greater expertise in scaling applications, handling highly disparate customer use cases, and identifying performance and security incidents before they become customer issues. "CTOs understand the value of a product that is not only functionally robust but also consistently available, lightning-fast, and impregnable to security threats," says Raghav Gurumani, CTO of SaaS company Zuper."
A transition from a SaaS CTO role to a Fortune 100 business unit CIO revealed gaps between startup development practices and enterprise deployment of production-grade applications. Executives prioritized customer-facing applications, advanced analytics, and automated workflows. SaaS companies have developed strong expertise in scaling applications, handling diverse customer use cases, and detecting performance and security incidents before they affect customers. CTOs emphasize an iron triangle of reliability, performance, and security and recommend balancing these through iterative approaches. Twelve SaaS-derived devsecops principles are grouped into three areas: shift-left operational practices with a customer-first mindset, broader test automation beyond unit tests, and SLO-driven observability and monitoring.
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