From a strategic perspective, we need to look at the internal and external factors to extend the business and end user's agency and the importance of a strategy that works.
Building upon this foundation, on my experience, organizations must recognize the need to scale their business design maturity across four critical dimensions: the organization's mindset over design, the efficiency of their design processes, the quality of their strategic approach, and their innovation capabilities.
together with the dimensions of business design maturity, organizations can assess their commitment to user experience and plan a comprehensive strategy for improvement.
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