"Today, much of the infrastructure that once required months of development has become commoditized through cloud services and APIs. Organizations assemble ecosystems of services and connect through APIs."
"Whoever controls the retrieval and evaluation layer dictates how the entire ecosystem behaves. This layer determines how proprietary knowledge is retrieved and how employee skills are assessed."
"The most significant reason to 'build' today is to ensure your learning intelligence is rooted in your own context. Leading enterprises are building their own reasoning layers."
The concept of building platforms has evolved with the rise of AI. Organizations now utilize cloud services and APIs to create ecosystems of interconnected services. This shift allows teams to control the retrieval and evaluation of data through Retrieval-Augmented Generation (RAG). The software interface has become commoditized, making the knowledge/intelligence layer a strategic asset. Companies like Morgan Stanley are developing their own reasoning layers to ensure that learning intelligence is tailored to their specific context, emphasizing the importance of proprietary knowledge in employee development.
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