""Pyramid adds an analytics and semantic layer that can define metrics in a way that both humans and AI agents can rely on,""
""Natural‑language querying is one expression of that, but the deeper value for customers is moving analytics closer to action - embedding trusted, shared meaning directly into workflows, suitable for agentic automation, rather than treating semantics as purely a design time problem and analytics as a downstream reporting use case.""
""For example, AI-driven insights can automatically surface an issue, open and route a case, recommend the next best actions, and drive resolution across IT and the business - all in one connected workflow,""
ServiceNow bought Pyramid Analytics, an Israeli company with data science and preparation expertise, to add analytics and semantic capabilities across its platform. Pyramid supplies an analytics and semantic layer that can define canonical metrics usable by humans and AI agents. The integration aims to move analytics closer to action by embedding trusted, shared meaning into workflows and enabling agentic automation rather than treating semantics as a design-time or downstream reporting task. The acquisition complements prior purchases such as Data.World and Veza. Customers will be able to turn dashboards into actions via AI-driven insights that surface issues, route cases, recommend next steps and drive resolution.
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