The self-service business model transferred the selection process from employees to customers, aiming to reduce staffing costs and expedite customer shopping experiences, similar to modern self-checkout machines.
Self-checkout allows customers to complete transactions independently by scanning, bagging, and paying for purchases using touch screen machines, bar code readers, and automated voices.
#self-service-grocery-stores #self-checkout-machines #customer-autonomy #technology-in-retail #innovations-in-shopping-experience
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