Navigating the personalization minefield: How businesses can improve customer experiences and loyalty
Briefly

This article is part of a VB special issue.Read the full series here: Building the foundation for customer data quality.From Netflix to Amazon, almost every company today is racing to grow its business through personalization.They are using data; they are pushing out ads, recommendations and messages; and they are expecting customers to interact with those communications for increased sales and long-term relationships.
Read at VentureBeat
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