"The reasoning all comes down to the texture. In a thread on r/Costco, several Redditors argue that the warehouse chain's whole pizzas are inferior due to the way they're stored. One commenter explained that "The whole pie gets put in a cardboard box, which makes the pizza soggy, which kills pizza in my eyes." Putting pizza into a container right after baking causes steam to accumulate inside, turning the once-crunchy crust all wet."
"Some loyal Costco fans love the way its whole pizza pies taste, soggy or not. If you've always found the texture to be lacking, though, try a Costco pizza ordering trick that ensures you'll never eat a soggy crust again. You can ask the food court employees for "well-done" pizzas, and if they're willing to accommodate your request, they'll stick the pies back in the oven for a few minutes."
Costco sells large, inexpensive 18-inch pizzas that prioritize value and convenience. Whole pizzas are often boxed immediately after baking, which traps steam and softens the once-crunchy crust. Individual slices are kept on metal plates in the food court, preserving warmth and crispness. Many customers prefer slices for texture and convenience when not feeding a large group. Customers who buy whole pies can request them 'well-done' so staff will return pies to the oven for a few minutes to re-crisp the crust. Reheating or additional oven time can restore surface crunch and reduce sogginess.
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