The scenario outlines Rich Hunt's struggle to have GE honor its Fit Guarantee after purchasing a new GE oven that failed to fit in the existing cabinet cutout. Despite following the procedures, his claim was denied due to an apparent misunderstanding within GE's customer support regarding the oven model. The article emphasizes the importance of clear communication and adherence to warranty promises, noting the detailed requirements included in the Fit Guarantee's fine print. Overall, it advocates for consumers' rights when dealing with issues of product fit and warranty claims.
The fine print is on the claim form, which requires a copy of your original sales receipt or invoice which shows the model number and the name of the store where you bought the appliance.
GE should honor its warranty, especially when a customer relies on the Fit Guarantee expecting that it would work as promised.
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