"The photo shows that an assortment of iced drinks-lattes and signature lattes, macchiatos, matchas, chais, cappuccinos, and Americanos-and other drinks including shakin' espressos, should never be filled to the top of a cup, and that for these orders the same amount of drink should be poured regardless of if the customer asks for less or no ice. Instead, those drinks should be filled to the ice line, which is signified by three red squares, on a Dunkin' cup, the alleged company instructions to baristas show."
"The instructions advise to fill a cup to the top with no ice for a Dunkin' Refresher, Dunkin' Energy, or Iced Tea Lemonade. "These beverages use measurements that account for ice in the cup," the instructions read. "When made in the cup without ice, the ingredient ratios will be wrong and the beverage will not taste right. We do not recommend building these beverages with no ice.""
An anonymous Facebook user posted a photo of pour directions showing that many iced drinks—lattes, macchiatos, matchas, chais, cappuccinos, Americanos, and shakin' espressos—should not be filled to the top of a cup. The same amount of drink should be poured regardless of whether customers request less or no ice; those drinks should be filled to the ice line marked by three red squares, and less-ice requests should be filled to a lower red line. The instructions note that Dunkin' Refreshers, Dunkin' Energy, and Iced Tea Lemonade should be filled to the top without ice because measurements account for ice. Some commenters claiming to be workers said the instructions were real, and the company did not immediately respond to requests for comment.
Read at Fortune
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