Volkswagen is shifting back to physical controls for essential cabin functions after realizing that many drivers prefer analog buttons over touchscreens. The upcoming ID 2all model will feature physical buttons for volume, heating, fans, and hazard lights. Volkswagen design chief Andreas Mindt stated, "We will never, ever make this mistake anymore," emphasizing the preference for practical, user-friendly controls over more complex digital interfaces. This decision comes after a 2024 J.D. Power study highlighted usability issues with touchscreen displays, leading to a recognition of the importance of driver ease and convenience in automotive design.
We will never, ever make this mistake any more. Honestly, it's a car. It's not a phone: it's a car.
Although digital controls on sleek infotainment screens can signal to car buyers that a vehicle's technology is cutting edge, what works for smartphones doesn't necessarily translate to cars.
A 2024 J.D. Power study found car owners say passenger display screens are "not necessary," and drivers who review them negatively blame usability issues.
Test pilots were able to more quickly perform tasks like starting the defroster, turning on the radio...while driving a 17-year old Volvo V70 with physical controls than in new, pricier cars with touchscreens.
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