Marc S. Dobin purchased a Tesla Model Y, drawn by its size and Full Self-Driving capabilities to assist his wife's mobility issues. Despite paying $10,000 for the Full Self-Driving package, they soon realized the feature was not operational. Dobin's arbitration experience allowed him to successfully challenge Tesla, recovering his expenses. His case reflects the difficulty consumers face in navigating disputes with automakers about advertised features. The situation highlights broader implications for consumer rights regarding promises made by car manufacturers.
"I've spent my career litigating and arbitrating. Most consumers won't know how to navigate this." Dobin's experience illustrates the challenges consumers face when addressing grievances with automakers.
The ambitious self-driving software touted by Tesla CEO Elon Musk was not yet operational after Dobin purchased the vehicle. They had paid an additional $10,000 for the Full Self-Driving package that did not deliver.
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