NTSB investigators could not confirm a family claim that Huang reported Autopilot steering problems to Tesla during a service visit weeks before his death. Records confirm Huang visited a Tesla center for falcon-wing door repairs after a defective sensor caused one door to bump the garage and cause minor paint damage. Tesla service logs note an "issue with GPS/Navigation causing cruise control to not function and alert 'maps not loaded' to appear," but contain no Autopilot steering complaint. A staffer who spoke with Huang recalls the door complaint but not an Autopilot report. Apple-supplied logs recovered from a damaged phone show a game application was active during the driver's trip to work, though phone software logging was sporadic and incomplete.
"The family says Huang told Tesla about the problem with Autopilot during that same visit. But Tesla has no record of this. Tesla records do show Huang visiting a Tesla shop about the door issues. And Tesla's service logs show that Huang reported an "issue with GPS/Navigation causing cruise control to not function and alert 'maps not loaded' to appear.""
"Tesla records do show Huang visiting a Tesla shop about the door issues. What that's referring to is not clear exactly, but it seems like a different issue than Autopilot steering into a concrete barrier. An interview with the staffer who talked to Huang and made that note says he clearly remembers Huang complaining about the issue with the falcon-wing doors, but he doesn't remember anything about Autopilot steering problems."
Read at WIRED
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