"The family says Huang told Tesla about the problem with Autopilot during that same visit. But Tesla has no record of this. Tesla records do show Huang visiting a Tesla shop about the door issues. And Tesla's service logs show that Huang reported an "issue with GPS/Navigation causing cruise control to not function and alert 'maps not loaded' to appear.""
"Tesla records do show Huang visiting a Tesla shop about the door issues. What that's referring to is not clear exactly, but it seems like a different issue than Autopilot steering into a concrete barrier. An interview with the staffer who talked to Huang and made that note says he clearly remembers Huang complaining about the issue with the falcon-wing doors, but he doesn't remember anything about Autopilot steering problems."
NTSB investigators could not confirm a family claim that Huang reported Autopilot steering problems to Tesla during a service visit weeks before his death. Records confirm Huang visited a Tesla center for falcon-wing door repairs after a defective sensor caused one door to bump the garage and cause minor paint damage. Tesla service logs note an "issue with GPS/Navigation causing cruise control to not function and alert 'maps not loaded' to appear," but contain no Autopilot steering complaint. A staffer who spoke with Huang recalls the door complaint but not an Autopilot report. Apple-supplied logs recovered from a damaged phone show a game application was active during the driver's trip to work, though phone software logging was sporadic and incomplete.
Read at WIRED
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