A Tesla owner secured a $10,000 reimbursement for the 'Full Self-Driving' package after realizing its limitations. After a year of arbitration, the judge sided with the owner, setting a potential precedent for others. The owner, Marc Dobin, expressed surprise at Tesla's lack of preparedness during the hearing. The sole witness from Tesla was unable to provide essential information, reflecting poorly on the company's defense. Dobin felt sympathy for the witness, who struggled to address critical questions about the flawed system.
"Tesla produced one witness: a Field Technical Specialist who admitted he hadn't checked what equipment shipped with our car, hadn't reviewed our driving logs, and didn't know details about the FSD system installed on our car, if any."
"He hadn't spoken to any sales rep we dealt with or reviewed the contract's integration clause."
"I genuinely felt bad for the field technical specialist, because Tesla set him up to be a human punching bag - someone unprepared to answer key questions, forced to defend a system he clearly didn't understand."
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