Toronto's auditor general's report reveals that the city's plan for GPS tracking and field checks of snow-clearing contractors remains ineffective. The follow-up review finds that city staff have not implemented nine key recommendations from a previous audit, despite claims of completing all recommendations. Complaints from residents surged after recent storms, prompting scrutiny of the snow-clearing operations. The report emphasizes ongoing reliability issues with the GPS system and the manual labor necessary to monitor contractor performance, revealing flaws in tracking contractor effectiveness during snow storms.
Ongoing GPS dashboard reliability issues hinder the Division's ability to monitor contractor performance. Significant effort is spent manually comparing expected routes with GPS information, which is labor-intensive and time-consuming.
Mayor Olivia Chow called last winter's storm response a "failure," stating that ultimately, Torontonians expect snow to be cleared, and the city aims to fix these ongoing issues.
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