Water companies will now have to compensate households up to 2,000 for various service failures, including low pressure and sewer flooding. This change marks the first increase in compensation rates in 25 years, driven by the need to address inflation and adequately compensate for poor service. The government aims to respond to public dissatisfaction regarding water quality issues and rising costs. Compensation for severe flooding is set to double, while automatic eligibility for low water pressure will provide households with up to 250.
Compensation payments will increase up to tenfold from Wednesday for problems such as low pressure, disruptions to supply, or sewer flooding.
The first increase in compensation rates in 25 years acknowledges the urgent need to align payments with inflation and adequately compensate households for poor service.
The government is responding to high public anger over the degraded state of water bodies, rising bills, and concerns over water company financials.
Severe issues such as flooding result in customer compensation doubling from 1,000 to up to 2,000.
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