Waltham Forest Council has accepted responsibility for failing to provide timely assistance to a domestic abuse victim, resulting in a £1,600 payout. The victim sought help twice, first in January and again in February, but the council only acted in mid-March after legal action was threatened. The Local Government and Social Care Ombudsman criticized the council for its delays in response and expressed hope for better treatment of survivors in the future. Councillor Ahsan Khan acknowledged these shortcomings and pledged to improve future services for residents.
The Local Government and Social Care Ombudsman stated Waltham Forest Council let a domestic abuse victim down by not acting quickly enough on his requests for assistance.
Waltham Forest Council has agreed to pay £1,600 to a victim who was left homeless for five weeks after failing to address his situation in a timely manner.
Councillor Ahsan Khan acknowledged the council's shortcomings and committed to improving services for residents, emphasizing the need to treat domestic abuse survivors better in the future.
The Ombudsman’s report highlighted that the victim initially sought help in January and again in February, with the council only responding adequately after legal threats were posed.
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