"While it's mostly for uniformed officers on the ground, we are also increasing the number of operators so that those that come to work with us feel like staying working with us because they don't feel overwhelmed in Toronto's busy 911 operations, she told CBC Toronto."
"We went through a period of really underinvesting in policing, he told CBC Toronto. We were down to about 4,700 police officers [but now] we're back u"
Average connection time for 911 callers in Toronto dropped to three seconds so far this year, a 94% decrease compared with the same period last year. The improvement followed a ramp-up in hiring of communications operators and replacement of aging analog technology with a new digital network. As part of a five-year hiring plan, 90 new operators were hired in 2025, producing an 89% decrease in December 911 wait times year-over-year. The hiring plan also produced a 17.5% decrease in response times for priority calls in 2025 and contributed to improved operator retention and reduced understaffing.
Read at www.cbc.ca
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