The Quebec Court of Appeal has mandated Air Canada to pay over $10 million in damages due to a class-action lawsuit that highlighted the airline's deceptive pricing practices. The court criticized Air Canada for its perceived 'ignorance and laxity' in adhering to the provincial Consumer Protection Act. The lawsuit, initiated by a consumer group, alleged that passengers were charged significantly more than the advertised ticket price due to additional fees and surcharges, impairing their purchasing decisions. This ruling also raises broader concerns about airline fee structures in a climate increasingly critical of hidden charges.
Justice Judith Harvie emphasized that Air Canada displayed 'ignorance and laxity' in addressing the consumer protection laws, culminating in a decision to award over $10 million in damages to affected passengers.
The court's ruling underscores the increasing scrutiny on airline pricing practices, challenging whether complex fare structures are justified or simply exploitative towards consumers.
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