""And then that's when I got the shock of my life," McLaren told the I-Team. "That tank of gas that I put in wasn't $79.34 like I had thought. It was $7,934.""
""They had charged him $5,000 and I told the workers I was like, you guys don't know what is going wrong," McLaren said. "But there's clearly a problem because people who are paying outside are being charged thousands. And they didn't shut the pumps down until I threatened to call the police and the Better Business Bureau.""
""Unfortunately, at this point, it's just a kind gesture because seven days later, I'm still trying to reconcile my account. Who got paid? Who didn't get paid? How many fees am I now having to pay out as well?""
"An internal company email obtained by the I-Team cites "a recent software update" and says "it appears the decimal point moved over for the pending transaction.""
A recent software update at 7-Eleven shifted the decimal point for pending transactions, causing pump payments to be recorded at roughly 100 times the intended amount. Approximately 200 customers were affected, with examples including a $40 fill-up appearing as $4,000 and a $79.34 purchase recorded as $7,934. Impacted customers encountered declined cards, large pending holds, account reconciliation problems, and potential bank fees. Store staff did not immediately stop the pumps. 7-Eleven refunded at least one customer $7,900 and added $500, while the company cites the software update as the apparent cause and investigations continue.
Read at ABC7 San Francisco
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