Oracle has introduced new artificial intelligence agents aimed at assisting sales teams with customer interactions and documentation. These AI agents, designed for specific business tasks, enhance productivity by autonomously addressing repetitive challenges. For instance, a customer intelligence agent can gather data from various Oracle software platforms and generate linguistic-specific reports. This innovation positions Oracle alongside firms like Microsoft and Google in harnessing AI for targeted business applications, ultimately enabling sales teams to make more informed decisions during client negotiations.
"To have that assistance to pull (data) all together in all the languages a seller has to care about is pretty useful." - Rob Pinkerton, Senior VP at Oracle.
Unlike generalized virtual assistants used by consumers, Oracle's agents are designed to handle specific tasks.
Oracle is among a wave of big tech companies focusing on creating virtual assistants that can tackle repetitive or difficult tasks with more autonomy.
The system might show a US-based sales team that a repeat customer has not been receiving shipments on time in a different country - information that could be helpful in offering concessions to renew a contract.
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