Only 28% of senior leaders in UK organisations think their area of business is ahead of the servitisation curve when compared to the same area within competitors.
However, the technology is only one part of a wider business shift, as senior leaders also need to turn their attention inwards, looking at their own current skills and capabilities.
When combined, improvement in these areas will enable organisations to strengthen internal efficiencies, deliver a better customer experience, and allow for new innovations to come to the fore which will in turn, help set them apart from competitors and encourage business growth.
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