Building on the pair's existing partnership, these new managed services will leverage the AI capabilities of ServiceNow's Now Platform and Infosys' Enterprise Service Management Café (ESM Café) to better aid organizations in their business transformations.
As part of the agreement, Infosys said it will aim to accelerate the ServiceNow implementation for organizations - which include First Abu Dhabi Bank (FAB) - by "almost 30 to 40 percent" to facilitate faster time-to-value.
"Our long-standing relationship with ServiceNow and deep expertise in their platform, combined with the Infosys ESM Café, will enable companies like FAB to drive efficiency, productivity, and continuous service improvement across their enterprise," said Umashankar Lakshmipathy, Infosys' EVP and head of cloud, infrastructure, and security service for EMEA.
"The outcome of this collaboration shows how cutting-edge AI capabilities can create transformative solutions and tangible business value for our clients."
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