Implementation gap threatens progress in AI and 5G | Computer Weekly

"There is a massive and clear opportunity for the telecom industry to capture the next wave of growth from artificial intelligence (AI-)driven services to private 5G and the internet of things (IoT), enabled by new capabilities. However, despite confidence in the industry that it can provide compelling AI and 5G use cases, most communication service providers (CSPs) are yet to begin implementing the capabilities required to deliver it."

"Ericsson noted that over recent decades, telecoms leaders have repeatedly identified promising new growth opportunities, only to fall short of turning that promise into sustained commercial impact. It stressed that value has been left on the table "again and again", with others managing to react faster."

"The research set out to explore a simple but critical question: is the industry genuinely better positioned to succeed this time? Encouragingly, the findings show that change is underway, with some CSPs already delivering tangible benefits, addressing long-standing challenges by investing in AI and automation technologies, exploring more agile ecosystems, and adopting cloud-native architectures."

"The study showed that growth is no longer defined by a single use case or market but by a diverse mix of region-specific, sector-led and application-driven opportunities. Many of these demand greater speed, flexibility and collaboration than traditional operating models were designed to support."

AI-driven services create a major growth opportunity for telecoms through private 5G and IoT, supported by new capabilities. Most communication service providers have not yet implemented the capabilities needed to deliver these use cases, even with confidence in their potential. A global study based on senior telecom executives links AI applications to new demands for network performance and flexibility. Telecom leaders have repeatedly identified growth opportunities but often failed to convert them into sustained commercial impact, leaving value unclaimed while others moved faster. Change is underway as some providers invest in AI and automation, explore agile ecosystems, and adopt cloud-native architectures. Growth now comes from a diverse mix of region-specific, sector-led, and application-driven opportunities requiring faster, more flexible collaboration.

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