Through an ongoing collaboration with the technology firms, the firm is aiming to renovate customer experience. Recognising the need to improve need, Eir has been working closely with NTT Data to enhance its contact centres and elevate the overall service.
The tech firms also believe the deployment of new chatbots offers self-service opportunities, which works to reduce the volume of inbound calls so call centre agents can spend more time helping customers with complex issues. For example, a call-back option offers a new option for callers who need to speak to an agent.
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