GCI, Alaska's largest communications provider, has expanded its partnership with Netcracker Technology to enhance customer experience, streamline operations, and reduce costs. This collaboration will optimize GCI's business and operational support systems through managed services and automated fulfillment processes. The partnership is expected to accelerate service delivery while improving issue resolution and lowering platform costs, ultimately allowing GCI to meet market demands more efficiently. Executives from both companies expressed confidence that this extension will substantively enhance GCI's ability to drive digital transformation and better serve its customers over the coming years.
Netcracker's partnership with GCI is crucial for enhancing customer experience and operational efficiency, enabling GCI to address market demands effectively.
By extending its partnership with Netcracker, GCI aims to streamline operations and accelerate the delivery of services, significantly impacting customer satisfaction.
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