Make challenging the status quo routine by asking 'Why not?' regularly to uncover radical solutions and expand what seems possible. Encourage questioning, contest theories, and normalize challenging existing practices so people embrace broader possibilities. Offer alternative ideas after questioning to catalyze new perspectives. Treat ambitious ideas as outcomes to be achieved by identifying specific, actionable steps that convert seemingly impossible goals into smaller, manageable accomplishments. Use iterative progress and team creativity to combine small wins into major results. Promote inquisitiveness, constructive skepticism, and practical idea-generation to move teams from protecting current paradigms toward building superior customer-focused solutions.
Don't give up on ideas you think have merit just because they seem impossible to realize. Instead, think about what you want to achieve and the specific actions needing to be accomplished to make it happen. When you do, you can turn the "impossible" into a set of smaller, more manageable accomplishments, which, when combined, add up to a big result.
Be an Inquisitor Ask questions. Contest theories. Make it acceptable to challenge the status quo. Do these things as a matter of course and you will see your people embrace the notion that more can be accomplished. For example, I once coached a customer service leader that recognized her team was stuck in a cycle of "business as usual." Performance was flat, energy was low, and everyone seemed more focused on protecting the current service paradigm than building a new one.
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