What the fragmentation of UC means for the channel

"Today, a large share of organizations operate with multiple unified communication as a service (UCaaS) vendors, coupled with a plethora of other apps and tools. This type of fragmentation is both a blessing - because many companies require it to meet new demands or reach new customers - and a curse, for the companies themselves, and for managed service providers (MSPs) and value-added resellers (VARs). End-user companies essentially pay a 'fragmentation tax' on the complexity of their environment, while MSPs and VARs are forced to find ways to accommodate the complexity while also minimizing its appearance, cost, and burden."

"This type of fragmentation is both a blessing - because many companies require it to meet new demands or reach new customers - and a curse, for the companies themselves, and for managed service providers (MSPs) and value-added resellers (VARs). End-user companies essentially pay a 'fragmentation tax' on the complexity of their environment, while MSPs and VARs are forced to find ways to accommodate the complexity while also minimizing its appearance, cost, and burden. What's driving fragmentation? Roughly half of organizations are operating a fragmented unifie"

Many organizations operate multiple UCaaS vendors alongside numerous other applications and tools, creating a fragmented communications and collaboration environment. That fragmentation enables companies to meet new demands and reach new customers but also creates operational challenges. End-user companies effectively pay a 'fragmentation tax' through increased complexity, costs, and management overhead. Managed service providers and value-added resellers must accommodate diverse systems while trying to minimize the visible cost and burden of integration and support. Drivers of fragmentation include differing business needs, customer-facing requirements, and the proliferation of specialized apps. Roughly half of organizations are currently operating fragmented unified environments.

Read at ChannelPro