"Leadership comes down to two things character and competency. Do they know what it takes to do your job? And are they operating at a higher level than you are? The days of figurehead managers, he said, are long gone. It used to be you'd see the regional with the tan and the golf swing at the President's Club in Hawaii. Those days are over. Leadership today has to actually transfer value."
"For Overturf, effective leadership is about removing friction, and she used an unlikely metaphor to make her point: curling. In curling, your job is to sweep the ice so your team can move faster, she said. That's what leadership is. I don't ever want to be a layer I want to clear the way. Overturf said accessibility is the cornerstone of her leadership philosophy. Anybody on my team can drop into my calendar."
"Hart, who has been a mortgage coach for several decades, shared a framework borrowed from college sports: the rule of threes. Your 1s know what to do and need recognition. Your 2s need accountability and love. Your 3s? They either need to change or move on. Letting mediocrity linger tells everyone that mediocrity's okay. Hart also noted that systems must support culture."
There is a wide gap when leaders do not match the hustle of their teams, signaling a red flag. Leadership rests on character and competency and requires knowledge of frontline work and operating at a higher level. Modern leaders must transfer measurable value rather than serve as figureheads and must deliver more value than cost. Effective leadership removes friction, stays accessible, and clears obstacles, exemplified by the curling metaphor of sweeping ice to increase speed. Internal coaching and transparent peer sharing foster talent retention. A rule-of-threes framework mandates recognition for top performers, accountability and support for middle performers, and change or exit for underperformers, with systems aligned to support cultural expectations.
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