"Total revenue -- $1.23 billion for the year, up 32%. Q4 revenue -- $350 million, up 30%. Non-GAAP operating margin -- 14% for the year, with Q4 at 15%, reflecting a 900 basis point year-over-year expansion. Free cash flow -- $87 million in Q4, up 61%; free cash flow margin was 16% for the year. Non-GAAP operating income -- $169 million for the year and $51 million in Q4. Customer count -- Over 193,000 global customers, with 3,912 customers contributing more than $50,000 of ARR,"
"Net revenue retention (NRR) -- 110%, expanding by more than 200 basis points, driven primarily by usage growth, cross-sell, and profile enforcement changes. Growth in largest customers -- In Q4, the 10,000 largest customers grew their revenue (GMV) by 11%, about twice the broader market's growth. Multiproduct adoption -- 60% of ARR now from customers using more than one product; over 15% from customers with at least three products."
"AI usage and customer outcomes -- More than 50% of marketing campaigns from customers using Marketing Agent are now generated by AI, with some achieving a 50% increase in open rates and a 40% rise in revenue per campaign. Service product growth -- Service category noted as the fastest-growing product launch in company history; customer resolution rates increased by 20 points, and agent-driven sales saw up to 111% growth at reference customers."
Total revenue reached $1.23 billion, a 32% increase, with Q4 revenue of $350 million up 30%. Non-GAAP operating margin expanded to 14% for the year and 15% in Q4, reflecting a 900 basis-point improvement. Free cash flow was $87 million in Q4 and non-GAAP operating income totaled $169 million for the year. Customer count exceeded 193,000, including 3,912 customers contributing more than $50,000 of ARR. International revenue grew 42% and now represents over one-third of the business. Net revenue retention improved to 110%. Multiproduct adoption reached 60% of ARR, AI-generated marketing campaigns now exceed 50% of Marketing Agent activity, and service product adoption drove notable customer-resolution and agent-sales gains.
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