"Ask senior executives whether trust is an important part of leadership and you'll get emphatic agreement that it is. In my interviews with over 70 senior leaders across multiple sectors, every CEO I spoke with affirmed that leadership trust was foundational to positive outcomes such as employee performance, customer loyalty, profitability, and innovation. But when asked how their organizations actually measure leadership trust, most were silent. Some pointed to proxy measures like Net Promoter Score or employee engagement surveys."
"John Blakey , DBA, is the UK's leading executive coach for purpose-driven CEOs. With a unique track record as a pioneering coach, global thought leader, and former FTSE 100 international managing director, John has worked with over 130 CEOs around the globe, including GB Olympic squads, premiership football clubs, and England cricket. He is a keynote speaker with the London Speaker Bureau and author of three award-winning books on leadership and coaching."
Interviews with over 70 senior leaders across multiple sectors found every CEO affirmed leadership trust as foundational to employee performance, customer loyalty, profitability, and innovation. Despite that consensus, most organizations do not measure leadership trust directly and often remain silent on how they assess it. Some organizations use proxy metrics such as Net Promoter Score or employee engagement surveys. Other leaders consider trust too "soft" or subjective to measure. John Blakey, DBA, is a leading executive coach who has worked with over 130 CEOs worldwide and with clients across major corporations and public institutions.
Read at Harvard Business Review
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