"Ask senior executives whether trust is an important part of leadership and you'll get emphatic agreement that it is. In my interviews with over 70 senior leaders across multiple sectors, every CEO I spoke with affirmed that leadership trust was foundational to positive outcomes such as employee performance, customer loyalty, profitability, and innovation. But when asked how their organizations actually measure leadership trust, most were silent."
"With a unique track record as a pioneering coach, global thought leader, and former FTSE 100 international managing director, John has worked with over 130 CEOs around the globe, including GB Olympic squads, premiership football clubs, and England cricket. He is a keynote speaker with the London Speaker Bureau and author of three award-winning books on leadership and coaching. His clients include the BBC, HP, the NHS, Anglian Water, L'Oreal, IBM, JLL, Telenor, EY,"
Senior executives universally agree that trust is essential to effective leadership and drives employee performance, customer loyalty, profitability, and innovation. Despite this, organizations rarely measure leadership trust directly, often relying on proxy metrics such as Net Promoter Score or employee engagement surveys. Some leaders regard trust as too soft or subjective to quantify, leaving leadership trust unmanaged and unmeasured. John Blakey is a highly experienced executive coach and former FTSE 100 managing director who has worked with over 130 CEOs and many major organizations globally, advising on leadership, coaching, and organizational performance.
Read at Harvard Business Review
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