A single negative review caused by a feces-encrusted swim diaper became the tipping point that destroyed a million-dollar mom-and-pop shop, triggering a $600,000 debt.
Amazon failed to detect poop stains on a returned item resold as new, leading to the detrimental review that haunted the family business despite their efforts to expand sales.
The detrimental review stressed the 'disgusting' nature of receiving a soiled diaper, implying that the company resold used items without inspection, significantly impacting the business.
While other negative reviews focusing on the product's quality were seemingly acceptable to the business owners, the one highlighting the company's failure to check items before reselling had significant impact and should possibly have been removed.
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