Dear Vicki: 'Why do so few people say 'thank you' when you've gone above and beyond to get a job done?'

"I run a delivery service and, as you'd expect, during the Christmas period I was run off my feet with orders. In a few situations, my company really went above and beyond what was required in order to ensure that deliveries arrived on time, or even before time. Thinking back over my business year, as so many people do at this time of year, it struck me that none of the customers for whom I made such a huge effort acknowledged this in any way."

"In a few situations, my company really went above and beyond what was required in order to ensure that deliveries arrived on time, or even before time. Thinking back over my business year, as so many people do at this time of year, it struck me that none of the customers for whom I made such a huge effort acknowledged this in any way."

A delivery service experienced an intense volume of orders during the Christmas period. The company performed significant extra work to ensure deliveries arrived on time or earlier. Several specific situations required going above and beyond normal duties to meet schedules. A year-end reflection revealed that customers did not acknowledge the extra effort in any way. The lack of customer recognition persisted despite clear examples of exceptional service during peak demand. The situation shows a disconnect between operational effort during busy seasons and visible customer appreciation.

Read at Independent