"Reinvention is always bracing. My old life was spent wrestling airlines, insurance firms and energy providers intent on plundering readers' piggy banks. My new life? Wrestling airlines, insurance firms and energy providers intent on plundering readers' piggy banks. It is a comfort in this era of seismic shifts to know some things remain constant. You can bank on energy firms to chill your marrow with billing psychodramas and phantom accounts."
"It is an age-old tradition for airlines and accommodation providers to take your cash for a booking, but actual flights and actual beds sometimes appear to be considered an optional extra. This year, I have discovered where you can buy a takeaway coffee for 100; the mysterious reasons why guests at Travelodge can be shunted by night to motorway service stations; and what for ever means in the banking sector (about two decades in Santander's lexicon, apparently)."
Consumers routinely encounter obstructive practices from airlines, insurance firms, and energy providers that erode finances and trust. Energy companies generate billing psychodramas and phantom accounts that complicate payments and refunds. Insurers frequently delay or deny claims, seeking reasons to stall even after damages or injuries. Airlines and accommodation providers sometimes accept payment without ensuring actual flights or rooms, leaving customers stranded. Examples include exorbitant in-venue prices, guests being relocated at night to motorway service stations, and banks applying multi-decade timelines to resolve issues. Public services and companies often impose lengthy processing times for transfers and benefits, causing frustration and hardship.
Read at www.theguardian.com
Unable to calculate read time
Collection
[
|
...
]