""We've gone through periods where we stopped innovating, and we suffer from it as a large company," Joe Tsai said in an interview at Stanford University released on Wednesday. "Everybody has their role. It's very difficult to get people to think about new things about the future, innovate.""
""I think the one thing that you need to do is to instill in people some sense of ownership," he said. "They're not just working for their boss. Everybody should work for their customers," he added, referring to a saying by Jack Ma, the company's former CEO."
""You'd have to be able to tolerate not having full information and then just making a decision and committing to it," he said. "Then if you find out you're wrong, pivot fast in a different direction.""
Alibaba experienced periods of stalled innovation because large size made it difficult for employees to think about future-oriented ideas. Creating a separate innovation division is not sufficient to restore inventiveness. Employees must have a sense of ownership and be motivated to work for customers rather than bosses, focusing on making customers happy and anticipating future needs. Agility is critical in technology: tolerate incomplete information, make decisions and commit, then pivot quickly when proven wrong. Recent AI-driven innovation and e-commerce restructuring fueled a significant comeback, and leadership is increasing investment in AI to accelerate progress.
Read at Business Insider
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