"Too often, IT professionals feel like "order takers" for business groups - told what systems to implement or troubleshoot instead of being asked how technology can solve bigger business problems. Making the leap from support tech to strategic advisor takes time. The people who do it well don't just focus on fixing issues, they learn the business, talk in plain language, focus on results instead of tasks, and look ahead to prevent problems rather than just reacting to them."
""Many IT organizations fall into that trap," Johnson said. "It's like, 'Well, we can't do anything unless we're told what to do.' And I'm like, 'Have you proposed anything? Have you given them ideas around what could be done?' And many times the answer is no. You're never going to get to the level that you want within that partnership if you're not bringing something to the table.""
IT professionals often act as reactive "order takers" and must shift to a proactive mindset to become trusted advisors. Teams should propose ideas, learn business context, and communicate in plain language. Emphasis should move from task completion to measurable business outcomes and root-cause problem solving. Bringing proposals to business stakeholders and preventing issues before they occur builds strategic partnership. Shifting responsibilities from fixing systems to improving business results requires time, initiative, and consistent focus on long-term value rather than short-term checkbox fulfillment.
Read at Computerworld
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