Audit Finds NYCHA Lacks Oversight of Repairs, Calls for Resident Feedback System

NYCHA spends hundreds of millions of dollars on repair vendors every year but fails to ensure the work is actually done," Lander said. "Let residents rate the vendors-like Yelp or countless other apps-and use that feedback to hold contractors accountable.

Almost half of sampled purchase orders lacked evidence that work was performed, raising concerns about fraud, waste and inadequate monitoring," said Comptroller Brad Lander, regarding the audit findings.

A feedback system could ensure contractors deliver quality work and end the cycle of broken promises," said Beverly MacFarlane, emphasizing the importance of resident input in the repair process.

The audit found that nearly 46% of the value of purchase orders reviewed lacked proof of completed work, pointing to serious oversight deficiencies within NYCHA.

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